Account and Data Deletion

How to delete your account in the Sorozano app and what gets deleted

About the App

  • Sorozano is an educational app that teaches children mental math and the soroban.
  • Developer: Sorozano.
  • Contact: support@sorozano.com.

How to Delete Your Account from Within the App

  • 1. Open the app and sign in.
  • 2. Go to Profile → Settings.
  • 3. Select “Delete Account.”
  • 4. Confirm your request.
  • A parent can delete their child's account from their own account the same way.

If You Cannot Sign In to the App

  • Send a message to support@sorozano.com from the email address registered on the account, and state the username.
  • We respond within 7 business days, and we verify your identity before carrying out the request.

What Happens Immediately After You Submit a Deletion Request

  • The account stops appearing on leaderboards.
  • The account's link to the parent or coach is removed.
  • The app can no longer be used normally.

Recovery Window: 30 Days

  • You can recover the account with all its data within 30 days if you change your mind or the request was made by mistake.
  • This window exists to protect you, not to delay the request.

Final Deletion After 30 Days

  • All data is permanently erased and cannot be recovered, including:
  • The account and sign-in data.
  • Name, username, and avatar.
  • Learning progress and exercise history.
  • Points, stars, gems, and transaction history.
  • Tournament results and league history.
  • Friends lists and challenges.
  • Notifications.
  • Usage and analytics data.

What We Retain

  • We retain a subscription record (subscription date and status) for accounting and legal purposes only.
  • This record does not contain any child data or learning progress.

Note for Parents

  • If you delete your account, the accounts of children linked to you are deleted as well.
  • If you recover your account within the window, your children's accounts are also recovered, but they must be re-linked.

Last Updated

  • August 15, 2026